PD is the distance in millimetres between your pupils. It is crucial for aligning your lenses correctly. You can ask your eye doctor to include it on your prescription. If it is missing, our Customer Care team at support@eyeleux.com can show you how to measure it at home.

You need two things: a valid (not expired) eyeglass prescription from your eye doctor, and your Pupillary Distance (PD).

No. Contact lens and eyeglass prescriptions are different. The power is often different, and they don't include the measurements needed for glasses, so we cannot fill an eyeglass order from a contact lens prescription.

For your safety and clear vision, we cannot fill an expired prescription. Please visit your eye care professional for an updated exam. Most prescriptions are valid for 1 to 2 years.

Yes. You can get almost any of our frames as prescription sunglasses. Choose the "Sunglasses" option when adding lenses, then select your tint, polarization or mirror finish.

We've got you covered with a one-time free lens remake within 30 days of delivery. Contact our Customer Care team and we'll help you get a corrected pair.

Please contact us at support@eyeleux.com straight away. If your order has not yet entered lab processing, we can change or cancel it. Once it is in the lab it is being custom-made and can no longer be changed. We generally allow a 24-hour window for changes.

No. Eye Leux is an online-only optical store. Without the cost of physical storefronts, we pass those savings directly on to you.

Total delivery time is processing time plus shipping time. Processing takes 1 to 7 business days, depending on your lenses (progressives and tints take longer). Shipping to the USA then takes 3 to 23 business days, depending on the method you choose (Standard, Advanced or DHL Express). International shipping takes 5 to 35 business days. See our Shipping Policy for the full breakdown.

Because we are not pulling glasses off a shelf. Our optical technicians custom-craft your prescription lenses, apply the coatings and run each pair through a rigorous quality inspection.

To keep our frames and lenses competitively priced, we use a global shipping network. Standard is an economical, consolidated service. For faster delivery, choose Advanced Shipping or DHL Express at checkout.

If you are shipping to an address outside the USA, almost certainly. Your order may be subject to customs duties and import taxes set by your country's government, which are the responsibility of the recipient.

Once your order ships (after processing is complete), you will receive a shipping confirmation email with your tracking number.

Yes, this can be normal, especially with Standard Shipping. Tracking may pause for several days while the parcel moves between carriers or through customs. If there is no update for more than 10 business days, please contact our Customer Care team.

We use durable, high-quality materials including premium acetate, lightweight TR-90, flexible titanium and stainless steel. The exact material is listed on each product page.

Every prescription lens includes three essential coatings at no extra cost: anti-scratch, anti-reflective and 100% UV protection.

These lenses have a filter that blocks a portion of the high-energy blue light from digital screens such as computers and phones. This can help reduce digital eye strain, headaches and sleep disruption.

Lenses that are clear indoors and automatically darken to a sunglass tint in sunlight (UV rays). A convenient 2-in-1 for glasses and sunglasses.

Polarized lenses are the gold standard for sunglasses. A special filter blocks intense horizontal glare reflecting off water, snow and roads, for far more comfortable, clearer vision.

The index describes how efficiently the lens material bends light. A higher index (such as 1.61 or 1.67) bends light more, so the lens can be made thinner and lighter. We recommend high-index lenses for strong prescriptions (typically over +/- 3.00).

Always rinse with water before wiping. Clean with a lens spray and the microfiber cloth provided. Never use paper towels, tissues or your shirt, which are abrasive. Avoid high heat such as a car dashboard, which can damage frames and coatings. Store them in their case when not in use.

We offer 30-day returns and exchanges from the date you receive your order. You can return the frames for a refund of the frame cost. Prescription lenses are non-refundable. See our Returns & Exchanges policy for full details.

Yes. Original shipping fees are non-refundable and return shipping is the customer's responsibility, unless the return is due to a warranty defect or an error on our part.

Don't worry, this is common with a new prescription or frame. We offer a one-time free lens remake within 30 days of receipt. Contact Customer Care and we'll help you troubleshoot and get you a corrected pair.

If the fit is not right, you can return them within our 30-day policy. For minor adjustments such as a loose arm, a local optical shop can often adjust them quickly for free or at low cost.

Our 365-day warranty covers manufacturing defects in the frame (such as hinge issues or a peeling finish) and in the lens coatings. It does not cover accidental damage, normal wear-and-tear scratches, or loss and theft. See our Warranty Program for details.