Refund policy

We want you to be 100% satisfied with your purchase. If you are not completely happy with your eyewear, you may request a refund, subject to the terms below. This policy is part of our 30-Day Risk-Free Guarantee.

30-Day Refund Window

You have 30 days from the date your order is delivered to initiate a refund request.

Refund Eligibility

To be eligible for a refund, your item(s) must be:

• In their original, unworn, and new condition.
• Returned with all original packaging, including the case, cleaning cloth, and any tags or accessories.
• Free from any damage, scratches, or alterations.

How to Initiate a Refund

1. Contact Customer Care: Email our team at [returns@eyeleux.com] with your order number and the reason for your refund request.
2. Receive Authorization: Our team will review your request. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address. Do not send items back without an RMA number.
3. Ship Your Item: Securely pack your eyewear in its original packaging. The cost of return shipping is the responsibility of the customer. We highly recommend using a trackable shipping service, as eye leux is not responsible for items lost in transit during a return.

Refund Processing

1. Inspection: Once we receive your return, our quality assurance team will inspect the item(s) (typically within 5-7 business days).
2. Approval: If the return is approved, we will process your refund.
3. Credit: The refund will be credited back to your original method of payment. Please allow 5-10 additional business days for the refund to appear on your bank or credit card statement.

Non-Refundable Items & Deductions

Please be aware of the following:

• Prescription & Custom Lenses: Lenses are a custom-made medical product, tailored specifically to your prescription. Therefore, the cost of all prescription and custom lenses is non-refundable. We will, however, gladly refund 100% of the cost of the frame.
• Shipping Fees: All original shipping charges (Standard, Advanced, or DHL Express) are non-refundable.
• "Final Sale" Items: Any products marked as "Final Sale" or "Clearance" are not eligible for a refund, exchange, or store credit.
• Partial Refunds: We reserve the right to issue a partial refund or refuse a refund if the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

For issues with lens accuracy, frame fit, or exchanges, please see our Returns & Exchanges Policy and our Warranty Program.